We want you to be completely satisfied with the quality of our products. If you receive fresh or frozen products that are out of temperature, been materially damaged, or have other substantive problems, we’ll happily review your order and offer an appropriate resolution. Resolutions to reported issues may include replacement of the product in question or a partial/full refund. To request a replacement, please contact us at ecommerce@candcfisheries.com with details within 7 days of receipt of products. If it is conveniently possible to photograph the problem and attach a photo to your email, we would appreciate it. This is not a requirement, but will help our QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order.

We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.

The following reasons are covered under our policy:

• Damaged items (unrelated to the carrier)
• Late delivery or improper handling caused by the carrier, resulting in defrosted items or damage
• Missing items

The following reasons are not covered under our refund policy:

• Incorrect address provided or refusal of delivery when shipped according to our terms and conditions
• Late delivery due to incorrect address
• Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage